New England Aquarium
  • Development Operations
  • Boston, MA, USA
  • Full Time Regular

The Manager of Development Operations (MDO) is responsible for the management of all vital operations related to fundraising efforts including reporting and analytics, gift processing, fiscal policy, database management and system integration between software including but not limited to Blackbaud Raiser's Edge, Luminate Online and Vantix ATMS (ticketing system). He/she will ensure that all data needs are provided for and that such data is accurate and the organization is taking full advantage of all available technology.  He/she serves as a contact between the Development Office and Finance, IT, and Marketing departments at NEAq to ensure that communications regarding software needs are met to ensure best practice in matters pertaining to policy and procedure. He/she will regularly assess reporting and analysis capabilities, seeking ways in which functionality and accuracy can be improved. He/she should have a deep understanding of the database and of the data therein to inform best practice. He/she must have extensive experience working with relational databases and is expected to run queries, reports and complex data pulls built on sound logic and institutional knowledge. He/she will possess superior project management skills and must have demonstrable experience in the operational side of fundraising and have the ability and confidence to ensure that fundraisers adhere to established guidelines.


Monday - Friday, approximately 35 hours weekly. 


  1. Responsible for directing and providing technical and functional leadership of all Development databases. Oversees use of preferred software(s) in relation to reporting, analytics, solicitations, acknowledgements, newsletters, etc.; creates and oversees a production calendar that encompasses the fundraising operations of NEAq.
  2. Manages the Raiser's Edge database and Luminate Online, including all aspects of reporting, training, database maintenance and data integration between Vanitx ATMS (ticketing system) or other systems across the institution; provides complex reporting and decision-making analysis, handles complex data/list pulls, global changes, and other data updateswithin all systems.
  3. Oversees gift processing and quality control for 20,000+ gifts annually. Maintains the ultimate responsibility for the accuracy and integrity of Development's database and gift processing functions, ensuring donor intent is satisfied; adherence to both IRS and Aquarium guidelines regarding gift and pledge acceptance and receipting, developing and maintaining strong process improvement and operational effectiveness, prepares accurate reports of giving for use in stewardship publications such as the Aquarium's annual report or for Board giving and committee participation.
  4. Takes the lead on operational projects including data sync and system integration between multiple systems throughout the Aquarium in order to address data collection or integration challenges.
  5. Responsible for acting as a liaison between Development Office and Finance ensuring key reports are run in a timely, consistent fashion addressing monthly, annual and/or ad hoc needs. Serves as contact with IT department ensuring data needs are met and represents Development in all discussion regarding future direction concerning data and development systems.
  6. Works collaboratively with Marketing colleagues and the Webmaster to track fundraising success via digital efforts including social media and email.
  7. Partners with the Director of Development Operations to meet all deadlines and data needs for both internal and external audiences, including third-party vendors.
  8. In consultation with senior fundraising staff, manages the New England Aquarium's gift policy procedures and ensures compliance from all stakeholders. Under the supervision of the Director of Development Operations, reviews and amends policy as needed. Responsible for collating an official gift acceptance policy for the New England Aquarium and updating such a document as necessary.
  9. Supervises two employees; reviews and approves bi-weekly timecards in accordance with Finance Department deadlines; collaborates with Director to conduct annual performance appraisals, provides on-going performance feedback including recognition and addressing performance issues; assists with recruitment for the Operations team.
  10. Mentors and coaches new hires and existing colleagues, providing honest and constructive feedback to promote growth and increase efficiency.
  11. Works closely with all stakeholders to ensure Raiser's Edge (or alternative database) is utilized effectively and plays a lead role in ensuring that all fundraising activities at the New England Aquarium are tracked centrally; works with colleagues on other teams to share information and make recommendations on the centralization of data.


  • Requires a Bachelor's degree. 5-7 years of database management in fundraising or comparable experience.  Previous experience with supervising staff required and leading a team is helpful.

Knowledge, Skills and Abilities

  • Demonstrated experience in working with a sophisticated relational database. Raiser's Edge, Luminate Online and/or Crystal reporting experience preferred. Strong skills in all office applications, particularly Excel and Pivot Tables, Word and PowerPoint.
  • Prior experience in gift processing, financial analysis, reporting, and system training required; experience with Import-O-Matic, ticketing databases, HTML or data conversions helpful.
  • Excellent analytical and communication skills with the ability to work with staff members at all levels of the organization.
  • Maturity of judgment and dependable; high level of accuracy and close attention to detail.
  • Leads by example collaborating and fostering a team environment amongst Development Division staff and across other divisions.
  • Strong ethical sense to handle confidential and sensitive gift and donor information
  • Motivated and deadline oriented, with a proven track record of delivering results.
  • A desire to work for a global conservation-focused organization.
  • Manages, promotes and provides adequate personnel coverage at all times, with an emphasis during high-volume times. The Aquarium's fiscal year is January to December

  *To be considered, a cover letter must be included in your submission.*


For more information and to apply online please visit:

New England Aquarium is committed to diversity in the workplace and is an Equal Employment Opportunity Employer as defined by the EEOC.

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