New England Aquarium
  • Development Operations
  • Boston, MA, USA
  • Per Visit
  • Full Time Regular

Supporting the New England Aquarium's mission and Development Department's goals, the Development Communications Manager is responsible for managing strategy and operations for the NEAq's annual fund and membership programs, building relationships with donors and members, executing direct mail and digital efforts, and communicating knowledgeably about the Aquarium to a wide range of constituencies. As part of the Development team, the Manager plays an integral role in retaining members and building a ladder of engagement designed to grow unrestricted giving and also serves as the primary contact for mid-level donors. Success in this position will be demonstrated largely, but not solely, through increased revenue and participation and the realization of clear fiscal benchmarks.

New England Aquarium requires COVID-19 vaccination for all employees unless a reasonable medical or religious accommodation is requested and approved.


This is a full-time regular position offering a comprehensive benefits package. The schedule will be Monday-Friday, with the option of working remotely for up to two weekdays per week. Must be available for some evening and weekend events.


  1. Manages the day-to-day running of the New England Aquarium's Annual Fund and Membership programs ensuring that clearly defined fiscal goals are attained, solicitation calendar deadlines are met, and all stakeholders are kept involved.
  2. Implements direct mail and digital strategies developed in partnership with the Director, an external consultant, and the department of marketing communications, to build a pipeline of donors and increase annual giving and membership revenue.
  3. Serve as a primary project manager with internal departments (Marketing, Executive Office, etc.) to ensure deadlines for direct mail and digital campaigns are achieved and measured.
  4. Take a lead role and work in close partnership with the department of marketing communications in the day-to-day management and growth of a comprehensive and integrated communications strategy comprised of communications and events that attract, steward, and retain members and donors, monitor the operations, make recommendations for improvements and scale program.
  5. Collaborate on the content development and creation of solicitation, fulfillment, and stewardship marketing and communication materials.
  6. Oversees annual fund and member communications including monthly members' newsletter, renewals, acquisition, or other communications, including drafting and deploying emails using Luminate Online, Outlook, or other tools and securing sign-off from marketing communications.
  7. Serve as primary contact for all annual fund inquiries.
  8. As part of the Development team, coordinate with internal partners to identify member-pool prospects for higher levels of member/donor engagement with the Aquarium, as well as means and strategies for stewardship and pipeline growth.
  9. Work closely with Development Operations in all matters pertaining to data, reporting, and assessment of fundraising progress to ensure targets are met.
  10. Serve as primary contact for the annual report and other publications targeted for donor and member stewardship and cultivation.
  11. Collaborate with colleagues to create, implement, and maintain department policies and procedures.
  12. Attend or assist with development events and board meetings as needed.


Minimum Training and Experience

  • Bachelor's degree required.
  • Five years of experience in fundraising/development in a non-profit setting.
  • Demonstrated success in drafting written annual fund or membership appeals, cultivation communications, and other development-related communications.

Knowledge, Skills, and Abilities

  • Experience creating and managing direct mail and digital marketing campaigns
  • Project management experience
  • Professional judgment, and decisiveness to inspire confidence among other staff, senior administration, and donors
  • Ability to work independently and as part of a dynamic, collaborative team and across institutional teams
  • Strong attention to detail and organizational skills and ability to manage multiple projects and deadlines
  • Excellent verbal and written communication and interpersonal skills
  • Ability to maintain confidential information
  • Proficiency in Microsoft Office, Raiser's Edge, and/or online databases (Luminate Online, Constant Contact, etc.) strongly preferred
  • Interest in ocean conservation is preferred.

***A cover letter is required for this position.

For more information and to apply online visit:

New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Employment Opportunity employer as defined by the EEOC.

New England Aquarium
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