New England Aquarium
  • Volunteer Programs & Internships
  • Boston, MA, USA
  • Full Time Regular

The Career Exploration Coordinator recruits and screens applicants for intern positions, coordinates placement and on-boarding processes, and serves as a resource to active volunteers and interns providing guidance and support. The Coordinator also assists the Manager in the design and implementation of continuing education programs for volunteers & interns, the screening and placement of volunteers, the implementation of special programs and events, and supports the New England Aquarium's Teen Internship program as needed.

New England Aquarium has implemented comprehensive safety protocols for employees and visitors to minimize the risk of COVID-19 exposure. As a member of our team, you will be provided with the training and resources needed to ensure a safe and rewarding experience. In addition, the Aquarium requires all staff to be vaccinated and boosted (when eligible) against COVID-19 unless a reasonable medical or religious accommodation is requested and approved.

This is a full-time regular position offering a comprehensive benefits package. The schedule will be Tuesday - Saturday or Sunday - Thursday from 8:00am - 4:00pm EST with the option for a hybrid schedule, working some days on-site and some days remotely. Remote days are only available for residents of MA, RI, NH, ME, and VT.


  • Program Strategy - Supports the Teen Internship program as needed. Works with Manager, Volunteer Programs & Internships, to vet new internship positions and design appropriate job descriptions and recruitment strategies; reviews and recommends improvements to internship recruiting, on-boarding, communication and professional development practices and processes.
  • Recruitment - Responsible for the posting and communication of intern positions, and networking with colleges with the goal of attracting a diverse pool of applicants each search cycle. Acts as the primary recruiter at college volunteer and internship fairs, and other relevant events. Maintains a high level of knowledge about departments and jobs at the Aquarium. Identifies appropriate candidates for open intern positions and presents them to the department for consideration.
  • Application Process - Coordinates the receipt, processing, and prescreening of 700+ internship applications for 150 internships annually including Spring, Summer, Fall, and Winter cycles. Interviews via Zoom 30-90 applicants each month. Serves as liaison to candidates, communicating status updates regularly. Responds to a high volume of telephone and email inquiries from potential volunteers and interns in a timely fashion and demonstrates superior customer service. Responsible for managing the internship application process in Applicant Pro (an automated, online system) to increase internal efficiencies including initial transition, troubleshooting and continued maintenance.
  • On-boarding Process - Conducts orientation for interns and completes the on-boarding process collecting all necessary documentation to support the establishment of the intern record, including: creating offer letters and hiring contracts, conducting hazardous communications and zoonotics trainings, and witnessing the completion and collection of all hiring paperwork, including confidentiality, policy, and safety agreements. Creates and distributes volunteer and intern identification cards and uniforms.
  • Record-keeping and Reporting - Creates detailed full picture profiles of every internship participant within Salesforce database and maintains all internship records, schedules interns, and maintains service hours, benefits information, and detailed communications records. Works with Manager to design and implement regular reporting, storytelling, and dashboards to increase transparency of the program and communicate the value of interns to all stakeholders.
  • Professional Development - Aides in the design and delivery of professional development opportunities for New England Aquarium interns. Coordinates and facilitates trainings on a regular basis.
  • Events and Communication - Aides in the planning and implementing of Volunteer & Intern related community building events. Contributes to ongoing communications, newsletters, and social media efforts relating to Volunteers & Interns.
  • Performs other position related duties as assigned.


Minimum Training and Experience

  • Requires a Bachelor's degree and 2 to 4 years of related experience.
  • Specific degree preferred: volunteer administration, hospitality, museum studies, adult development, human resources, education, psychology, or sociology.
  • Experience managing a high volume of incoming and outgoing communication in a Human Resources or Customer Service setting required.
  • Experience screening, interviewing, and onboarding with proven results sourcing and attracting diverse talent required.

Knowledge, Skills and Abilities

  • Strong interpersonal skills and experience working with a broad range of people in a customer service related capacity.
  • Experience recruiting and or presenting at community events and or/ internship fairs preferred.
  • Experience with MS Office, Mail Chimp, Form Assembly, and online databases such as Salesforce and applicant tracking systems preferred.
  • Experience tracking and maintaining high volumes of data in a database system preferred.
  • Proven success designing and implementing coursework, lectures, trainings, meetings or programs for audiences over the age of 18 preferred.
  • Experience working with teens and adults from diverse racial/socioeconomic populations preferred.
  • Excellent verbal and written communication skills. Experience writing in a business setting preferred.
  • Should be detail oriented and highly organized with administrative experience in a fast-paced environment.
  • Ideal candidate will be self-motivated with strong problem-solving skills and an ability to work independently as well as on a team.
  • Should be committed to promoting and participating in diversity related efforts.
  • Valid driver's license is preferred for attending recruitment fairs.

For more information and to apply online please visit:

New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Opportunity Employer as defined by the EEOC.

New England Aquarium
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