New England Aquarium
  • Executive
  • Boston, MA, USA
  • Full Time Regular

The Vice President of Campus Operations, reporting to the Chief Operating Officer (COO), is responsible for the daily operations, oversight, and management of the NEAq campus facilities including Central Wharf, Quincy Animal Care Center, administrative offices, storage facilities, and research field station. This role will drive the Campus Master Planning Process, set enterprise-wide facilities goals, define, and identify innovative approaches to achieving strategic goals, define the financial and non-financial needs and objectives of individual areas, drive operational efficiency, and create a climate of accountability within the campus operations group. These duties are completed in partnership with the Vice President for Financial Planning and Analysis, and the NEAq Senior Leadership team.

The Vice President of Campus Operations is responsible for leading the department in a manner that is committed to creating an equitable and inclusive campus environment that accelerates the success of the full range of our visitors and employees and promotes a safe environment for all animals in our care.

The reporting units include in-house construction, maintenance & projects, landscaping & grounds, warehouse, mail service, facility trade shops, plant operations, energy management, fleet and transportation, and safety & custodial services.

New England Aquarium has implemented comprehensive safety protocols for employees and visitors to minimize the risk of COVID-19 exposure. As a member of our team, you will be provided with the training and resources needed to ensure a safe and rewarding experience. In addition, the Aquarium requires all staff to be vaccinated and boosted (when eligible) against COVID-19 unless a reasonable medical or religious accommodation is requested and approved.

This is a full-time regular position offering a comprehensive benefits package. The usual schedule will be Monday-Friday 9:00 am - 5:00 pm, but applicants should be flexible to work off hours based on project needs. This position offers the option for a hybrid schedule, working some days on-site and some days remotely. Remote days are only available for residents of MA, RI, NH, ME, NY and VT.




  • Oversees the maintenance, planning, upkeep, and construction-related activities of the aquarium's physical plants with a focus on animal care/safety, sustainability, and energy conservation
  • Manages grounds, custodial, and skilled trade operations
  • Manages planning, design, and construction operations
  • Oversees energy and utilities infrastructure, inclusive of the planning, development, and management of new construction and renovation projects with a focus on sustainability and a high degree of functionality.
  • Ensures that facilities and campus operations align with our sustainability, conservation, and LiveBlue values.
  • Oversees property management as well as acquisition/disposal of aquarium property
  • Facilitates the development of the campus master plan

Public Safety

  • Manages Campus Safety operations which includes security contractors, health and safety, emergency management, and fire safety operations
  • Leads internal safety committee and facilitates OSHA, dive, lab, and field safety protocols


  • Negotiates and supervises the activities of procurement along with management of various aquarium-wide service contracts and relationships including partnerships on Central Wharf Plaza
  • In partnership with the Director of DEI, ensures the diversification of external vendors and suppliers

Animal Welfare

  • Oversees specific maintenance and repairs for life support projects related to improving the welfare of animals in our care
  • Responsible for prioritization and execution of projects that enhance our animal welfare standards from a facilities standpoint


Senior Leadership

  • Provides operational, financial, and administrative guidance to executive leadership to support strategic decision-making and successful operations
  • Identifies and recommends enhancements for new net revenue by improving existing operations and/or new initiatives while maintaining high levels of customer service
  • In collaboration with senior leadership, assists in the development of the organization's capital plan

Internal Management

  • A deep commitment to customer service and a track record of leading high-performance service delivery teams defined by a results-oriented culture of excellence and responsiveness
  • Instills a culture of professional quality, ethical behavior, and continuous improvement
  • Recruits, manage, develop, and evaluate staff. Lead the staff through professional leadership, mentoring, counseling, reorganization, growth and advancement and other personnel initiatives
  • Financial & Governance
  • Ensures the budgetary and administrative processes for all areas of responsibility are balanced and aligned with the Aquarium's strategic plan and goals
  • Collaborates on the development of a multi-year capital project budget for the Aquarium
  • Staffs the Buildings & Grounds Committee of the Board of Trustees and engages them in the oversight of the aquarium's capital plan.


  • Bachelor's degree in architecture, engineering, facilities management, construction management, business or equivalent experience
  • At least 10 years of experience from which comparable knowledge and skills can be easily applied and demonstrated


  • Must be detail oriented with a high level of commitment to service, accuracy, and ethics
  • Must be a proficient planner: develop and execute short- and long-term plans that complement the Aquarium's strategic plan and accomplishes objectives in reasonable time frames.
  • Effective and professional oral, written, and interpersonal communication skills. Proven ability to explain complex information, simplify the subject matter, and make presentations to a wide array of audiences
  • Must possess demonstrated leadership skills at an organizational level but have the ability to positively influence all levels of activity.
  • Must have a firm understanding of budget management, and be able to manage budgets with solvency and transparency.
  • Demonstrated ability to project manage and prioritize work to meet multiple, competing deadlines.
  • Demonstrated problem-solving abilities with keen attention to detail
  • Ability to lead and steer change by influence and reason
  • Must exercise a collaborative approach with a high degree of transparency
  • Must promote diversity and inclusion in the workplace

For more information and to apply online please visit:

New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Opportunity Employer as defined by the EEOC.

New England Aquarium
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