New England Aquarium
  • Facilities - Leadership
  • Boston, MA, USA
  • Full Time Regular

The Associate Director of Facilities, Maintenance, and Repairs will lead the team of tradespeople that repair and maintain the Aquarium's HVAC, lighting, electrical, and plumbing systems, as well as the carpenters and painters that maintain the structures and esthetics of the New England Aquarium. This position will work in collaboration with the Associate Director of Facilities - Property, Grounds, and Life Support (AD - PGLSS), who oversees the security and maintenance of the buildings and grounds, as well as the Mechanical Systems Operators who maintain the life support systems at the Aquarium. The Associate Directors are expected to collaborate and share talent and resources to ensure the Aquarium's commitment to safety, animal welfare, asset protection, and an exceptional visitor experience are maintained and up to code

New England Aquarium has implemented comprehensive safety protocols for employees and visitors to minimize the risk of COVID-19 exposure. As a member of our team, you will be provided with the training and resources needed to ensure a safe and rewarding experience. In addition, the Aquarium requires all staff to be vaccinated and boosted (when eligible) against COVID-19 unless a reasonable medical or religious accommodation is requested and approved.

This is a full-time regular position offering a comprehensive benefits package. The schedule will be five days a week, 9:00 am - 5:00 pm and will include one weekend day each week. Work must be conducted on site. Applicants must be available for after hours telephone consults as needed.


  1. Lead the day-to-day operations of the New England Aquarium's team of licensed tradespeople.
  2. Oversee the safety and upkeep of the NEAq workshop spaces in Boston, Charlestown MA, and the rescue rehab facility in Quincy, MA.
  3. Ensure proper maintenance of department vehicles.
  4. Hold certification and lead Hazardous waste shipping and disposal efforts for the organization.
  5. Manage the maintenance and repairs for elevators and facilitate annual inspections.
  6. Ensure proper maintenance of the fire prevention systems, including our roof smoke evacuation system and fire extinguishers; Perform quarterly tests on fire doors.
  7. Responsible for the administration of the computerized maintenance management system (CMMS); Provide training to employees that use this system.
  8. Maintain inventory on NEAq equipment and ensure proper preventative maintenance is conducted and equipment is safe to use.
  9. Play a leadership role in responding to and recovering from emergencies within the incident command system.
  10. Schedule, coordinate, and supervise the work of outside contractors to ensure compliance with contract terms.
  11. Monitor and maintain budgets including the tracking of expenses and preparation of budget reports.
  12. Read and understand the collective bargaining agreement and manage to the requirements set forth within.
  13. Be knowledgeable about OSHA, state, AZA, and other safety standards and ensure ongoing compliance by employees and contractors on our property.


  1. Lead by example demonstrating a high level of job performance including exemplary leadership, interpersonal, and communications skills.
  2. Conduct interviews, make hiring recommendations to the Director, and build high-performing work teams through hands-on management, training, and coaching.
  3. Hold employees accountable and work with the Director to manage performance.
  4. Set priorities, goals, and expectations. Empower employees and helps them to overcome barriers to their success.
  5. Recognize good performance and provide ongoing constructive feedback and coaching to employees on all shifts.
  6. Collaboratively conduct annual performance appraisals with the Director.
  7. Delegate appropriately and follow through to ensure the completion of team and individual responsibilities.
  8. Promote a culture of productivity, teamwork, and collaboration across the department and broader aquarium.
  9. Maintain a high level of job satisfaction and morale amongst employees on the team.


Minimum Training and Experience

  • Bachelor's degree preferred
  • A minimum of 5 years of experience in the Facilities Management field.
  • Strong project management experience and ability to manage multiple projects simultaneously
  • General knowledge of HVAC, mechanical, electrical, and plumbing systems required.
  • Experience maintaining or managing the maintenance of fire prevention systems.
  • Experience leading high-performing work teams through hands-on management, training, and coaching.
  • Demonstrated ability to build and promote a culture of productivity, teamwork, and collaboration across the department and in service to the broader organization
  • Understanding of OSHA and other safety guidelines.

Preferred Experience

  • Experience managing within a collective bargaining agreement.
  • Experience using a Computerized Maintenance Management System preferred.
  • Experience in Aquarium maintenance.
  • Basic understanding of construction practices and terminology, as well as the ability to interpret for colleagues in other departments.
  • Working knowledge of Green business practices.

For more information and to apply online please visit:

New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Opportunity Employer as defined by the EEOC.

New England Aquarium
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